Frequently Asked Questions
“Find answers to the most common questions about our eBooks, templates, planners, printables, and digital downloads. If you still need help, contact our support team.”
Q1. What is Nitvek Academy?
A: Nitvek Academy is an online platform offering courses, eBooks, templates, planners, and printables designed for students, professionals, and entrepreneurs.
Q2. Do I need an account to purchase?
A: No, you can checkout as a guest. However, creating an account helps track your orders and access your purchases.
Q3. How will I receive my purchase?
A: All products are digital downloads. After payment, you’ll receive an instant download link and a confirmation email.
Q4. What kind of eBooks do you provide?
A: We provide practical eBooks on GST, TDS, TCS, Income Tax, Business & Accounting Skills, and more, written in simple language.
Q5. Can I read eBooks on my mobile or tablet?
A: Yes! Our eBooks come in PDF format and are compatible with mobile, tablet, and desktop devices.
Q6. Are your eBooks updated as per latest laws?
A: Yes. All our taxation eBooks are updated in line with the latest provisions of the Income Tax Act, GST law, and relevant amendments. Each eBook is clearly marked with the year of applicability, so you can be assured that the content reflects the updates valid for that period.
Q7. What kind of templates are available?
A: We offer Excel templates, Word templates, Planners, and Printables for business, finance, resumes, and productivity.
Q8. Are templates customizable?
A: Yes, all templates are editable. You can customize them in Excel, Word, or PDF editors as per your needs.
Q9. Do you provide free templates?
A: Some templates are available for free. Paid templates come with professional design and ready-to-use formats.
Q10. What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Wallets for secure transactions.
Q11. Do you offer refunds?
A: Since our products are digital downloads, we generally do not offer refunds. But if you face an issue, contact us for assistance.
Q12. How can I contact support?
A: You can reach us through the Contact Us page or email. We usually respond within 48 hours.
Q13. I didn’t receive the download link. What should I do?
A: Please check your spam/junk folder. If still not received, contact support and we’ll resend the link.
Q14. My file is not opening, what should I do?
A: Ensure you have the latest PDF reader, Excel, or Word software. If issues continue, reach out to our support team.